Apologize letter __ business English_ by LQY
Dear Sir or Madam,
I’m writing this letter to apologize to you. I’m so sorry that we made a mistake about the shipment of vacuum cleaners.
Those vacuum cleaners we sent to you were meant to be sent to European countries, but as the old worker was retired, the new one wasn’t so experienced. Besides, the model number and the price of goods in March and July are so similar that the worker mistaken them.
I am awfully sorry for this and we promise you a replacement shipment. We will also give a 10% discount to compensate.
I do apologize for any inconvenience this may cause you and I will try my best to avoid the same accident happening again.
We are sorry we cannot send you immediately the catalogue
and price list for which you asked in your letter of
March 10. Supplies are expected from the printers in two
weeks and as soon as we receive them, we will send you a
I was very concerned when I received your letter of
yesterday complaining that the central heating systemin your new house had not been completed by the datepromised.
On referring to our earlier correspondence,I find that
I had mistaken the date for completion. The fault isentirely mine and I deeply regret that it should haveoccurred.
I realize the inconvenience our oversight must be
causing you and will do everything possible to avoid
any further delay. I have already given instructions
for the work to have priority and the engineers working
on the job to be placed on overtime. These arrangements
should see the installation completed by next weekend.