,We are indeed very sorry that I sold you a camera which had something wrong.
We feel awful about it.We sincerely hope you can understand us situation and accept us apology.
We would appreciate your allowing us to change a brand new camera for you. Once again, We apologize for any inconvenience caused.
I would like to apologize for the delay in delivering your order.
I have looked into the matter and found that it resulted from a problem in our distribution department.
We have now resolved this problem and your order has been shipped out today by express delivery at no extra cost to you.
You should receive them in 2 days. Please accept our sincere apologies for any inconvenience we have caused you and your customers.
Excuse me for my long delaying in returning to you your “Robinson Crusoe” which I read through with great interest.
I had finished reading the book and was about to return it when my cousin came to see me.
Never having seen the book,She was so interested in it that I had to retain it longer.However,I hope that in view of the additional delight thus afforded by your book,you will overlook my negligence in not returning it sooner
.Thanking you again for the loan.